Hiba’s Collection Face wash Charcoal 100 ml

**Shipping and Delivery Policy for TGS Online Store**

At TGS Online Store, we are committed to delivering your purchases in a timely and efficient manner. Below are the details of our shipping and delivery policies:

**1. Processing Time**
– Orders are processed within 1-3 business days, excluding weekends and public holidays.
– Once your order is processed, you will receive a confirmation email with shipping details.

**2. Shipping Rates & Delivery Time**
– Shipping rates are calculated at checkout based on your location and selected shipping method.
– Estimated delivery times:
– **Domestic Shipping**: 3-7 business days.
– **International Shipping**: 7-21 business days, depending on the destination.

**3. Shipping Methods**
– We partner with reliable courier services for domestic and international shipping, ensuring your order reaches you safely.

**4. Tracking Your Order**
– You will receive a tracking number via email once your order is shipped. Use this number to track your package’s journey.

**5. Delays**
– While we strive to ensure timely deliveries, delays may occur due to unforeseen circumstances (e.g., customs delays, weather conditions). We will keep you updated in case of significant delays.

**6. Lost or Damaged Items**
– In the rare event your package is lost or arrives damaged, please contact us within 7 days of delivery. We will work with the carrier to resolve the issue and arrange a replacement or refund.

**7. International Customs and Duties**
– For international orders, customs fees, taxes, or import duties may be charged by the destination country. These charges are the responsibility of the customer and vary by country.

**8. Shipping Restrictions**
– Currently, we do not ship to P.O. Boxes or certain restricted countries. Please check our checkout page for available shipping options in your area.

For any shipping-related inquiries, please reach out to our customer service team at [email address].